“One of the biggest problems we faced with our past software provider was with the customer service and the slow response times to critical issues.”
The current management system was not only inefficient, but difficult to use while keeping track of incoming orders and managing across the various channels where the products were listed (Amazon, eBay, and other third-party sellers). To make matters worse, the cost for the services was not in line with CEO Gavin Trippe's expectation. "One of the biggest problems we faced with our past vendor was with the customer service and the slow response times to critical issues. For the price we were paying, it was out of whack," said Gavin.
Gavin spoke to SellerActive explaining the issues he was having with his current management system. The SellerActive team set him up with both Inventory Management and Order Management, giving 2 Wheel access to both an automated market-based repricing tool and shipping interface to streamline his entire order fulfillment process.
Gavin said, "The SellerActive team showed me that they could easily deal with over 100,000 SKUs, which my business required."
“The SellerActive team showed me that they could easily deal with over 100,000 SKUs, which my business required.”
Working with SellerActive, Gavin was able to streamline 2 Wheel's order and inventory management process, introduce new tools, and remove the frustration of dealing with a non-optimized business system. The change allowed him to concentrate on growing the business, not troubleshooting. The results speak for themselves, as 2 Wheel has seen 43% average monthly sales growth since becoming a SellerActive customer.
"SellerActive has a great approach. They really understand the needs of an e-commerce business. We needed better service and the team at SellerActive was very good at working with us through the whole setup and implementation process."