“We couldn't keep up with the demands of selling something on eBay, Amazon, and our website.”
OverstockDrugstore.com is an online health and personal care store that sells OTC medications, health and beauty supplies, diet and fitness products, and anything else you would find at your local pharmacy at considerably lower prices.
When managing sales on Amazon, eBay, and their own website became overwhelming, business owners Rick and Lisa Evenson knew they needed to hire several employees to keep up or find a multichannel e-commerce solution that could handle the huge influx of orders.
For a company that prides itself on excellent customer service, OvestockDrugstore.com needed a solution that would help them keep up with sales without worrying about overselling and customer complaints. "We couldn’t keep up with the demands of selling something on eBay, Amazon, and our website. We were frustrated with having to cancel orders or ship orders late," said Evenson.
OverstockDrugstore.com implemented SellerActive's multichannel inventory and order management software to keep track of all of their sales channels from one dashboard. SellerActive's software allowed OverstockDrugstore.com to streamline its multichannel inventory management so the owners could focus on growing their business.
“When I'm not here, SellerActive is still working”
After a slight setback with Amazon.com, OverstockDrugstore.com relaunched on Amazon with SellerActive as their partner and tripled their business. "When I'm not here, SellerActive is still working," said Evenson. "It's like having two extra employees whose full-time jobs are managing my inventory and pricing."
OverstockDrugstore.com is excited by the potential of SellerActive's more advanced repricing software. "SellerActive's got some great tools we haven't even started using yet. We want to start taking advantage of the algorithmic buy box repricer for our 15,000+ listings."