Why is the quantity in Deliverr not reaching SellerActive?

How to troubleshoot quantity issues between Deliverr, SellerActive, and your sales channels

You can connect your Deliverr account to SellerActive and have the quantities available in their platform update your products in our system. This integration is seamless however there are some instances where quantities from Deliverr do not reach SellerActive. It is important to check these things before worrying about your inventory. 

Quantities from Deliverr aren't reaching SellerActive or are incorrect

  1. Have you sent in your first shipment to Deliverr?
    1. If you have not sent your physical inventory into Deliverr yet, there will be 0 quantity available in SellerActive. You must have your items distributed within their warehouse and recognized in your Deliverr dashboard before SellerActive will see those available quantities
    2. Here is an article from Deliverr about setting up your first inbound shipment
  2. Does your item have proper weight and dimensions entered within your Deliverr Dashboard?
      1. Your items must have dimensions entered within your Deliverr dashboard in order for the quantity to available for fulfillment. If the dimensions have not been entered then Deliverr will send a quantity of 0 to SellerActive. 
      2. While you may have entered the dimensions manually, the dimensions still need to be recognized by the warehouse prior to quantity being available. This could take 24-48 hours. 
  3. Does your item have a SellerActive alias SKU established on Deliverr's end?
    1. Using Deliverr you're able to assign an alias to your SKU's. This allow for previously imported Deliverr items to be routed to different SKU's or listing that have been imported from the integrated Sales channel. 
    2. You can confirm if your SKU has a channel alias after selecting a SKU from your Deliverr account:  
      1. If you see a Channel Alias present on this page then the quantity might be routed to a different SKU then what you're expecting. 
      2. If you don't see a Channel Alias established then it might be another situation. 
  4. Are you currently in the beginning stages of setting up SellerActive? Is your SellerActive account live?
    1. When you first establish your account with SellerActive you will be in a "sandbox mode" where you will not be set to update the marketplace. With regard to Deliverr that means that the quantity from Deliver is not prioritized. 
      1. The easiest way to confirm this is to verify you have "Update Prices & Quantities" active within your integration settings (Settings -> Integrations -> Any Sales Channel)
      2. If you do not have access to this setting then please reach out to Support@selleractive.com for further instruction
  5. Do you have other Fulfillment Centers attached to your listings within SellerActive?
    1. If you are reviewing your on hand quantity totals and you notice that the Deliverr quantity is higher then what you expect, it could be because you have more then one Fulfillment Center attached to your SKU's. 
    2. You can verify this by reviewing the Inventory tab after selecting the SKU itself from either the Products or Listings Workspace. 

If your quantities are doubled within SellerActive then it could be that we have assigned the Deliverr quantities to your default fulfillment center. Unfortunately this can happen while your account is in sandbox mode. If you see that your Default warehouse has available quantity when it shouldn't, you can adjust the quantities in bulk and this should be completed prior to going live.

          Quantities within SellerActive are correct but aren't reaching the sales channel

          1. Are you current in the beginning stages of setting up SellerActive? Is your account live
            1. When you first establish your account with SellerActive you will be in a "sandbox mode" where you will not be set to update the marketplace. With regard to Deliverr that means that the quantity from Deliver is not prioritized.
              1. The easiest way to confirm this is to verify you have "Update Prices & Quantities" active within your integration settings (Settings -> Integrations -> Any Sales Channel)
              2. If you do not have access to this setting then please reach out to Support@selleractive.com for further instruction
          2. Do you have "Update Quantities" checked within the integration settings?
            1. Even if you have the important "Update Prices & Quantities" selected for your account, you might not have the "Update Quantities" checked within your integration settings (Settings -> Integrations -> Any Sales Channel)
          3. Do you have Deliverr directly integrated to your sales channel?
            1. When you first start your journey with SellerActive it is important to verify which integrations are established with your sales channels. If you are coming to SellerActive for the first time you might have eBay, Walmart, or other channels directly integrated to your Deliverr store. 
            2. If you plan on using Deliverr and SellerActive together, our suggestion is that you let SellerActive handle all order control to Deliverr. This means you should disconnect any sales channels that are established within Deliverr directly. 
              1. If you do not break the connection that could lead to doubled quantity feeds or further negative impact on your sales channel accounts. 
              1. Even if you do sever the direct connection with your Walmart store, Deliverr will still be able to update the 2-day Fast tags and other shipping options to your Walmart store.
          4. Does this SKU have FBA quantity associated with it or has it been an FBA fulfilled item in the past?
            1. Using SellerActive you are able to have multiple Fulfillment Centers on the same SKU. This means you can have a previously FBA SKU marked with available Deliverr quantity. Typically you will need to mark the item to be "Fulfilled by Merchant" in order for the FBA tag to be removed from your products. 
              1. For more information on this process please reach out to support@selleractive.com

           

          FAQs

          Can I manually prompt an update from Deliverr to SellerActive?

          Deliverr is a trigger based system so whenever quantity is moved from warehouse to warehouse or if an alias is removed from a given SKU (on Deliverr's end) then a quantity update will be triggered to update SellerActive. 

          Unfortunately you cannot manually prompt a quantity update from the SellerActive interface. If you wish for the quantity to be prompted, please reach out to SellerActive Support for more details.