Unfortunately not all inventory updates from SellerActive will update the marketplace. The reasons may vary. More often then not the listing is missing vital information such as the UPC or there is something wrong with the structure of the listing. The best way to confirm that there is not an issue with your eBay catalog is by attempting to edit the listings in bulk on eBay directly.
You can reference some important FAQ's at the end of these instructions
Follow these steps to check for eBay item level errors on eBay directly:
Once corrected, our Support Team can push a price or quantity sync to all of your listings.
3. Select and filter by the notifications on the top of the page. This will filter the results in your listings and allow for you to make edits in bulk.
- The red errors are immediate errors that should be corrected as soon as possible. Any items that have a red error might not be receiving quantity or price updates from SellerActive.
- If you run into "Missing Type" as an error, you will see these options under "Item Specifics" (Edit Fields -> Item Specifics)
OR the display will show several columns available to you:
If you select more then one SKU, you can choose to edit them one by one in a filtered list or in bulk based on the category:
You can also edit through the Item Specific column itself and the required fields will be highlighted with a red asterisk:
Will editing the listing on eBay negatively impact my connection with SellerActive?
When we refer to "editing" we mean for very specific reasons such as adding a missing UPC or adding an important Return policy. We don't intend on you making drastic edits and changes on the marketplace directly. The reason we promote the tool in our steps below is that correcting the issue at the source is sometimes easier then completely relisting an item or deleting the item entirely.
If the UPC is missing on eBay from the beginning then it most likely isn't in SellerActive. If you add the UPC to eBay directly then it will not automatically import into SellerActive however if the UPC does exist on eBay then we will still be able to interact with your listing on the marketplace.
Can I add the missing information, such as UPC, to Selleractive and republish that to eBay?
This is a viable option as you can use SellerActive to re-publish the listing with the missing information. You can make the edits manually one by one or through our import process and then publish the listing to eBay. A publish attempt will potentially erase the information that is on eBay but not in our system.
Opting to make the edits on the marketplace directly will lead to no missed information on eBay and a much easier "one time" adjustment result.
How often should I be checking for these errors on eBay?
This should not be a common occurrence but we do suggest performing an account wide check when first integrating your eBay sales channel with SellerActive. Normally when you make changes to product rich data on eBay, as long as you have "out-of-stock" setting active within your eBay account then the information will not be removed.
If you run into multiple price or quantity update issues then it might be worth performing an entire review of your catalog on eBay's end. We highly suggest not deleting or removing items in bulk from SellerActive in an attempt to solve the problem. If you need further assistance or help then please reach out to us for further instruction.