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The columns in my workspaces are not saving or they are reverting to a previous format. What is happening?

If you are attempting to customize your columns and they are not saving in the format of your choosing, it could be that you have more then one user within your account. If you have more then one employee using SellerActive, we suggest adding a new general user to your account before continuing with our Troubleshooting steps. 

You can add a new General User user by:

  1. Select your email address via the left hand navigation
  2. Click "Users"
  3. Add "General User" with a secondary, valid email address. 

Allowing an additional login will provide an extra layer of protection for your column adjustments. 

General users can still edit and change the column adjustments while logged in. There is not a way to lock the column adjustments to the Primary user at this time. 

For more information on General User's, please review this article. 

 

If you're still having an issue with your column organization after this step, please reach out to our Support Team.