When troubleshooting publishing, price, or quantity update issues to Walmart knowing the Feed ID is very important!
This article focuses on your attempt to update the price or quantity of existing listings on Walmart or when you're attempting to publish new listings. Sometimes the update may not work or it will run into an error. You will see item level errors within your Listings Workspace and some of these errors may be very vague.
Sometimes the best solution is to work with Walmart support and they can help troubleshoot the issue. Walmart support will ask your for a specific "Feed ID" that will help them track down the issue.
Within your Walmart storefront you will see an option called "Feed Status". Here you will see all of the Feed's that were submitted to your account (with many of them being from SellerActive).
The Feed ID you will be looking for might be greater then 13 characters. You can select the dropdown menu and select the Feed you're looking for
- Feed Types
- Item - All Publishing attempts
- Inventory - All quantity updates
- Price - All Price updates
Once you have the Feed ID in question, you can use that ID to open a ticket through your account. Walmart Support will be able to advise on the best next steps!
You should only need to open a ticket with Walmart if the error you're seeing within SellerActive is vague or does not make sense to you. You can always ask SellerActive Support for further error troubleshooting.