Marketplace Management Tech Support hours of operation are: Monday - Friday 7AM-5PM PST
We strive to respond to your questions the same day your chat/ticket is initiated (excluding weekends).
For Marketplace Management subscribers:
Email: channels@cart.com and support@selleractive.com
Chat: Start a chat by clicking on this icon in the lower right corner of this page or from within your Marketplace Management account. It is preferable to initiate a chat with us from within your account as we will have access to your account identity and be able to support you quicker.
Phone: Please be aware that phone support is prioritized for Custom tier clients only. 1.800.545.7385 and select option 2 when prompted. If you are not a Custom tier client and call by phone, a call back is not guaranteed but an email response will be sent if you notify us of your account details in the voicemail.
Form: https://www.selleractive.com/support/kb-tickets/new
Do not send any customer personally identifiable information (PII) such as Name, Address, City, State/Region, Country, Postal Code, Phone, and/or Email. This also applies to screenshots containing PII. If it is required for troubleshooting purposes, please note that this data shared will be deleted immediately after receival in order to comply with marketplace acceptable use policies. We recommend you delete any PII from your own inbox/outbox.
For Trial Users:
- If you're on a trial, please reach out your account rep or scheduling a time with them here: https://www.selleractive.com/schedule-an-onboarding-session