Learn more about what product data, listing information and order details will import from BigCommerce.
Product Data and Listing Details
The following product and listing information will import into SellerActive Marketplace Management from BigCommerce:
| BigCommerce | SellerActive Marketplace Management |
| Name | Title |
| SKU | SKU |
| Primary and secondary images | Primary and secondary images |
| Description | Description |
| Weight | Shipping Weight Value |
| Width | Shipping Width Value |
| Depth | Shipping Depth Value |
| Height | Shipping Height Value |
| Price | Price |
| Cost | Cost |
| Retail Price | MSRP |
| Sale Price | Sale price field in the BigCommerce pricing section of listing details |
| MAP Price | MAP Price |
| Brand Name | Brand |
| UPC | UPC |
| GTIN | GTIN |
| MPN | MPN |
| Condition | Condition |
| Custom Fields | BigCommerce's custom fields will not import into Marketplace Management. |
Variation Relationships
The variation option and option values will import into SellerActive if the BigCommerce channel setting to turn on variation imports is enabled in SellerActive. (This setting is not required to be enabled but recommended.)
Excluded Products
The below product types will be excluded from the import. Please reach out to support@selleractive.com if you would like these types of products included.- Digital products
- Products that are not visible on your storefront
- Products that cannot be purchased on your storefront
Import Frequency
- Upon initial integration, it will take up to one hour for products to import into Marketplace Management from BigCommerce.
- New SKUs added to BigCommerce will import into Marketplace Management within five minutes.
- Users may also prompt a new import into Marketplace Management anytime by going to Settings > Integrations > BigCommerce > then click on "Import Latest" on the left of the integration window.
Order Details
BigCommerce orders importing into SellerActive will include all standard order data, such as:
- Buyer Name
- Address
- Phone
- Fulfillment information (carrier and shipping service)
- Items ordered and quantities of each item ordered
- Prices paid for items ordered
- Shipping
- Taxes
In Workflow A, if marketplace orders in SellerActive are sent to BigCommerce, then the standard information listed above will be sent to BigCommerce.
If orders are created on BigCommerce, any of those items shipped will have the same fulfillment information imported back into SellerActive and then sent to the marketplaces.