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eBay Publishing Errors - Shipping, Payment, or Return policy is required

How to solve eBay publishing errors involving missing policies or return options

When you first begin the publishing process to eBay through SellerActive, you will be required to opt into eBay's new business policies. Once opted in, all of your business policies will be imported automatically from eBay to SellerActive. These are required to be assigned to your items prior to publishing or else you might run into the following errors: 

You can assign default shipping policies within your eBay integration settings or you can assign them within each unique SKU. If you assign policies within the SKU then it will be prioritized over your default options. There is not a way to assign the policies in bulk outside of the default setting at this time. 

Default options within your eBay settings: 

Settings -> Integrations -> eBay

Within the Listings Tab of the SKUPane:

Once the policies are established then you can attempt to publish the eBay listing again. 


I don't see the eBay policy options I would expect. How can I prompt for all of my policies to be imported?

The policy information is submitted to us on a consistent basis and that happens multiple times a day. The reason the policy may not be visible is because it might have been newly created on eBay's end. We expect all new eBay policies created will be visible within SellerActive within 12 hours. 

If you do not see your eBay policies within SellerActive after 12 hours, please reach out to support@selleractive.com

Can I update my eBay policies in bulk?

At this current time there is not a way to update the shipping policies in bulk. The best option would be to establish the default option within the eBay integration settings, publish the set of items that you wish, and then adjust the default settings again for the next set.

Will editing the policies within SellerActive impact my already  existing listing on eBay?

Editing the policies within SellerActive will not impact the eBay marketplace unless you explicitly try to publish your listings to eBay through our system. You can adjust the policies as many times as you like before you actually publish the product in question.