BigCommerce Migration - Steps for "Workflow A" (manage orders and inventory in BigCommerce)

Follow these migration steps in order to set up BigCommerce as the source of truth for orders and inventory.

The following steps will guide you through how to set up your SellerActive account based on Workflow A (workflow options are referenced in this Migration Guide). 

Key Steps to Set Up Workflow A

Workflow Option A: Manage orders and inventory in BigCommerce

Option A is the most common workflow.

  • Orders source of truth: BigCommerce (all orders will import into BigCommerce and be managed from there)
  • Inventory source of truth: BigCommerce (inventory updates will be made in BigCommerce, which will then update the connected channels via SellerActive) 
  • See the diagram below for a visual representation of Workflow A.
    Option A with BC Orders


Integrate BigCommerce into SellerActive and Automatically Import BigCommerce Products into SellerActive

  1. Codisto has been disabled so you may uninstall the Codisto app.
  2. By installing the SellerActive app from within BigCommerce in the previous migration step, your BigCommerce account is already integrated and has begun the process for your BigCommerce data being imported into SellerActive. You can access SellerActive from within BigCommerce.
    • An hour after installing, if you do not see all of your BigCommerce products in the Products Workspace, reach out to support@selleractive.com to help troubleshoot. A common reason may be related to SKU lengths being too long (over 100 characters) or other data which will need to be corrected in BigCommerce.  
  3. From the Settings > Integration screen in SellerActive, open the BigCommerce Sales Channel tile.  

    ⚠️ IMPORTANT: Depending on your desired workflow, keep in mind that in order for SellerActive to “go live” and update BigCommerce with prices and quantities, the Outbound settings will need to be turned on in a LATER step below. We recommend keeping these two settings turned off at this step. 
  4. Enable the following settings for BigCommerce at this step:
    • Inbound Settings: 
      • Import Listings – Keep this setting ON. Allows SellerActive to import your BigCommerce product data. (default)
      • Import Variation Relationships – Keep this setting ON. Allows SellerActive to import variation relationships as you have them set up on BigCommerce. (default)
      • Use BigCommerce Inventory Quantities as the Source of Truth -  Turn this setting ON. Quantity changes made on BigCommerce will be imported into SellerActive. Any quantity changes in SellerActive will be overwritten by this import. 
      • Import Orders – Keep this setting ON for "All" orders. SellerActive will be importing a copy of orders from BigCommerce and also sending Marketplace orders to BigCommerce. (default)
    • Outbound Settings:
      • Allow this app to export all sales channel orders to BigCommerce - Turn this setting ON. (If you do not see this setting enabled for your account, email support@selleractive.com to request this be enabled for you.)
        • SellerActive will send all sales channel orders (with statuses of either Unshipped or Partially Shipped) to BigCommerce so that BigCommerce is your order source of truth. Once you connect additional sales channels, the orders will start routing automatically.
        • Orders will import into BigCommerce with the status of "Awaiting Fulfillment."
      • Allow about an hour for SellerActive to import your BigCommerce product data.
⚠️ NOTE: All products have to be fully imported before any enabled outbound settings to route orders, inventory, and prices will be functional. Please expect a potential delay of marketplace orders importing into BigCommerce until all of your SKUs have imported into SellerActive.

bc_integrationsettings_initial_workflowA


Integrate Marketplaces and Set Up Order Management

Integrate your marketplaces to route marketplace orders to BigCommerce. 

  • Integrate marketplaces such as Amazon, eBay, Walmart and TikTok by going to SellerActive > Settings > Integrations > Add Sales Channel.
  • Enable the following settings for each marketplace at this step:
    • Inbound Settings:
      • Import Listings
      • Import Variation Relationships (Note: BigCommerce relationships will be the primary determination of variation relationships if they differ from marketplaces’ relationships.)
      • Import Orders 
      • Fill out any required information on the “Listing Details” tab 
        marketplace_inbound
    • Outbound Settings:
      • Allow publishing of new product listings and updates to existing listing properties
      • Allow this app to manage and export order tracking
      • ⚠️ NOTE: We recommend NOT turning on Outbound settings for Price and Quantity yet at this point.marketplace_outboundlistingandorders
    • Save the settings.
  • At this point, you’re LIVE with Order Management with SellerActive routing orders to BigCommerce for Workflow A since the setting to send orders to BigCommerce has been enabled. This assumes you have a shipping solution integrated with BigCommerce. Once items are fulfilled, BigCommerce will send tracking information back to SellerActive, at which point SellerActive will send tracking information out to the marketplace the order took place on.
  • Verify the latest orders on connected marketplaces have imported into BigCommerce to ensure there are no missing orders during this transition period from Codisto to SellerActive. For any missing orders that didn’t route to BigCommerce, manually create the order in BigCommerce to update the orders’ tracking and inventory on the marketplace.

Set Up SellerActive for Going Live with Marketplace Inventory Management

In a previous step above, "Use BigCommerce Inventory Quantities as the Source of Truth" was enabled ON. BigCommerce will be the source of truth for orders and inventory. This means that all inventory updates are to be made on BigCommerce, which will then update SellerActive. SellerActive will then update the connected marketplaces. 

  • Update each marketplace's integration (not BigCommerce) to turn ON Allow this app to manage and export quantities.

marketplace_outboundquantities-1


Set Up SellerActive for Going Live with Price Management


SellerActive will be your source of truth for pricing once you enable outbound settings to Allow SellerActive to Manage and Export Prices if you choose. This means that all price updates are to be made in SellerActive moving forward, which will then update prices on connected channels. This price setting will need to be enabled for every connected sales channel. 

Before turning this outbound price setting on for each channel, please review your products’ prices to ensure accuracy by doing a quick spot check on the Listings workspace and view a few SKUs’ prices by viewing the “Price” column. 

bc_pricecolumn

Enable the outbound setting to “Allow SellerActive to Manage and Export Prices” for each marketplace.

bc_pricesNOTE: If there is a channel that you do not want SellerActive to manage prices on, do not turn on the outbound price setting for that specific channel.

Repricing: To learn how to set up repricing (available as a subscription add-on), view this article to learn about strategy options, how to create pricing strategies, apply the strategies to your listings, view pricing updates and ensure required data has been added before going live with repricing. 


How to use SellerActive to Publish Listings to Marketplaces using BigCommerce Product Information

SellerActive will enable you to publish listings to marketplaces such as Amazon, eBay, Walmart, and TikTok.

The key steps to publish are:

  • BigCommerce product data will already have imported into SellerActive and can be viewed in the SellerActive Products workspace. View this article to see what data will import.
  • From the Products workspace, select the SKU(s) you would like to publish by checking the boxes to the left of the SKU(s). 
    bc_selectproducts
  • Click “Stage Listings,” then check the marketplaces you would like to publish to and then click “Stage Now.”
    bc_stage
  • Navigate to the Listings Workspace and find your listing drafts by selecting the “Ready to Publish” filter at the top.
    bc_readytopublish
  • Check all the products and then click “Publish.”
    bc_publish
  • For items under the “Incomplete” and “Errors” tabs, fill out any missing categories (leverage the AI category recommendation in the SKUpane) and listing data if applicable, and proceed with publishing.

Need Help?


Learn How to use SellerActive via Live Training and Q&A Sessions

  • Check out our additional support articles here.
  • Webinars: Sign up for a live webinar to learn how to migrate to SellerActive and use the key features, plus get your questions answered in real time! Click here to view the schedule and sign up.
  • Need help with signing up? Schedule a meeting using this link.
  • View the Migration Guide