How do I integrate my sales channels with SellerActive and update my settings to "go live" once I am ready?

Learn how to get started by integrating your sales channels to begin the import process and learn about the available settings for each channel.

Welcome to SellerActive!


Following the steps below will begin the import process from your sales channels into SellerActive and you will see your Products and Listings be created in SellerActive within 30-60 minutes (2-3 hours if you have a large number of products).

Once you've reviewed everything looks as expected and set everything up, update the sync settings for each integration to enable "Outbound" communications once you're ready to go live and allow SellerActive to interact with your orders, manage your prices and quantities, competitively reprice, and publish listings.

Here are the key steps to take:

  1. Navigate to Settings > Integrations
  2. Integrate your sales channels and keep the default "Inbound" settings to allow SellerActive to "receive" information only
  3. SellerActive will import your product information
  4. Review the Go Live Checklist to ensure all information is accurate
  5. Optional: Add additional integrations under the "My Services" section (i.e. FBA, 3PL, inventory management, shipping software, accounting software, etc)
  6. 🏁 Update each integration's "Outbound" settings once you're ready to go live to allow SellerActive to also "send" information out to the channels


Prefer a walk through? Check out this video:

Integrating your Markeplaces

Slides from the Integration presentation are available here


1) Within SellerActive, select Settings -> Integrations from the left navigation


LeftNav_Settings


2) Select "Add Sales Channels" to choose a sales channel to integrate

addchannel

A best practice is to integrate Amazon first and then continue adding the rest of the channels you would like to integrate.

  • If you use Deliverr or SkuVault, please reach out to your implementation manager or Technical Support for the best workflow to ensure the quantities that import into SellerActive are assigned to the correct Fulfillment Center. Deliverr specific integration steps may be viewed here.

Within each integration tile will be specific instructions on how to establish each integration.

  • Some integrations may prompt you to enter the sales channel's integration details directly within SellerActive.  Other integrations may open a new window and take you to the integration channel's page, such as  Amazon, Walmart, and ebay. Following the steps on these new windows will bring you back to SellerActive. 
  • If you have more than one sales channel (i.e. 2 eBay stores) please review this companion article which covers those requirements
  • If your eBay account contains items with duplicate SKUs, SellerActive will not import your full inventory. Here's how to use SellerActive and eBay to correct SKU errors and ensure a full import.

For each integration, keep only the default Inbound settings "On" at this point


SellerActive will default to only "receive" Inbound information from the channels and not "send" Outbound information out until you're ready. You will see the following icons for each integration so you can quickly see if you're receiving, sending, or both sending and receiving Orders, Prices, and Quantities to/from the channels.

        • receiving SellerActive "App is receiving"
        • sending SellerActive "App is sending"
        • sendingandreceiving SellerActive "App is sending and receiving"

This is an example of how the Amazon integration tile appears when SellerActive is not yet sending anything out to Amazon and only pulling in Listing information and Order information.

amazonintegrated_inboundonly

InboundOn

Import Listings: This allows SellerActive to pull in your product information (including Quantities and Prices). 

Import Orders: This allows SellerActive to pull in the last 30 days of orders from the integrated sales channel.

  • Walmart Orders setting: Keep this inbound setting to "Off" for Walmart if you have another software managing orders on Walmart until you are ready to go live with SellerActive and allow SellerActive to manage orders.Walmart_integrations2

We suggest you leave the default Outbound settings to "Off" until you have completed the entire set up process and ensured all of your information is correct in SellerActive before turning the Outbound settings to "On."


3) SellerActive will begin the Product import process

Once your integrations have been saved correctly, SellerActive will begin the process of importing your products (both active and inactive) from the channels .

productsworkspace

Upon initial integration, SellerActive will import your product information, which you will see reflected in both the Products Workspace and the Listings Workspace. This typically takes 30-60 minutes, but could take longer depending on the number of products you have.

  • The amount of data and type of data for each product that imports into SellerActive will vary depending on the channel and not all information will reflect in SellerActive. If you plan on listing your existing items onto additional channels, a best practice is to export the additional product information from your channel (i.e. Shopify), and import it into SellerActive through a bulk upload to modify your products with additional product information you may have available.

ebay Integrations - If your full catalog has not imported from eBay, it is likely due to  duplicate Custom Labels on eBay directly OR you actually have an ebay Motors account. Please reference this article for how to work with duplicate custom labels on ebay.


4) Review the Go Live Checklist 

Before enabling the Outbound settings to On, check out the Go Live Checklist before you update your sync settings to allow SellerActive to "Send" Outbound information out to the channels.


5) Add additional integrations under the "My Services" section

If you plan on integrating other services with SellerActive such as a shipping software, and/or accounting software, you may do so under Settings > Integrations > My Services. View these videos to learn more about how to integrate your shipping service.

For inventory management (i.e. SkuVault) or 3PL integrations (i.e. Deliverr), please reach out to your implementation manager or support@selleractive.com for additional information about the ideal set up workflow. Deliverr specific integration steps may be viewed here.

To set up Amazon FBA for cross channel fulfillment: Create a shipping method mapping for each delivery method you offer on your non-Amazon marketplaces/sites that have items that you want cross-channel fulfilled. Your SKUs must match across each channel in order to route orders to Amazon FBA. Click here for additional information on cross channel fulfillment using Amazon FBA.

FBA

amazonfba_integration_ebayshopify


🏁 6) Update your Outbound settings to allow SellerActive to send information out to the channels and Go Live

Congrats! You are almost there! Set the various outbound settings for each integration to "On" and you will be live!


The general Outbound Settings for each channel are:

  • "Allow publishing of new product listings and updates to existing listings' properties": Publishing will include a one time update to the listings' prices and quantities.
  • "Export and Manage Quantities": This allows SellerActive to manage and update quantities on the integrated sales channels.*
  • "Export and Manage Prices on sales channel": This allows SellerActive to manage and update prices on the integrated sales channels.*
  • "Export and Manage order tracking": This allows SellerActive to push tracking information to the integrated sales channel.

*Please keep in mind that you should no longer update the sales channel directly with prices and quantities once you go live with Outbound settings set to On. All updates will need to be done in SellerActive.  If you update the sales channels directly, SellerActive will not import those changes and will override the channels with the information in SellerActive.

Here is a key of the unique Outbound settings for specific integrations:

  • Amazon 
      • To set up Amazon FBA, this may be set up under the the My Services section. 

        amazon_sync-1
    • Amazon Listing Details
      • In order to publish listings to Amazon, the Listing Details section is required to be populated prior to publishing with your default Handling Time.
        amazon_synclistingdetails
  • ebay
    • ebay Listing Details
      • Enable automatic relisting when inventory is available: This setting is recommended to be enabled so your ebay ItemIDs remain the same and items are relisted automatically. 
      • Hide prices until checkout: Enable this if you do not want buyers to see prices until checkout.
      • Default Policies: ebay Business Policies information is required to be filled in under the Listing Details section prior to publishing. If default policies are empty, you will need to opt in to business policies on ebay. To start using business policies, you need to opt in.

        ebay_listingdetails
  • Walmart
    • Inbound "Orders": Once you are ready to go live and allow SellerActive to manage orders, turn this setting to "On" to allow SellerActive to import and acknowledge orders (in addition to turning the general outbound settings on).
      • All (Acknowledged & Open)
        • Importing "Acknowledged" orders: This will import orders previously acknowledged by third party tools if you're using another Walmart management software in parallel to SellerActive. We recommend only turning this on temporarily, when you need to retrieve missing orders, since it can slow down your service calls.
      • Open only
        • We recommend importing "Open only" orders to allow SellerActive to import new orders and also acknowledge the order on Walmart.

walmart_orders




Do you have additional questions about SellerActive's integrations? Check out additional available articles on our Knowledge Base or reach out to support@selleractive.com
Now that you have gone live and enabled SellerActive to communicate outbound, check out our additional resources to learn how to create listings, set up pricing strategies and manage orders.